Term of Use | Rivvia Sales

Terms of Use

Rivvia Sales, LLC

Last Updated: December 21, 2025

These Terms of Use (“Terms”) constitute a legally binding agreement between you and Rivvia Sales, LLC (“Rivvia,” “we,” “us,” or “our”) governing your access to and use of the website located at https://www.rivviasales.com/ (the “Site”), together with any affiliated or successor websites, subdomains, mobile or web-based applications, recruiting portals, onboarding systems, lead capture forms, SMS or MMS programs, AI-assisted tools, communication platforms, and any related services, content, or technologies operated, administered, or made available by Rivvia (collectively, the “Services”).

These Terms apply to all forms of interaction with Rivvia, whether conducted online or offline, including but not limited to interactions via the Site, phone calls, text messages, emails, electronic communications, AI-assisted communications, door-to-door interactions conducted by independent contractors, referrals, or any other method through which you engage with Rivvia or its Services.

By accessing, browsing, submitting information through, registering for, or otherwise using the Site or Services—or by communicating or interacting with Rivvia through any electronic, telephonic, digital, or in-person means—you affirmatively acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as all policies incorporated by reference, including Rivvia’s Privacy Policy, SMS/Text Messaging Policy, and TCPA Compliance Policy.

If you do not agree to these Terms, you must immediately discontinue access to and use of the Site and Services and must not submit information to, communicate with, or otherwise interact with Rivvia.

Your continued use of the Site or Services following the posting of any updates or modifications to these Terms constitutes your acceptance of such changes.

1. Company Information

Legal Entity: Rivvia Sales, LLC
Business Purpose: Sales recruiting, sales training, independent contractor onboarding, and related business services

Contact:
Email: support@rivviasales.com
Phone: 888-440-6706
Mailing Address: United States

2. Eligibility, Capacity & Authority

To access or use the Site or Services, submit information, apply for opportunities, participate in recruiting or onboarding activities, or receive communications from Rivvia, you must:

Be at least eighteen (18) years of age
Have the legal capacity to enter into binding agreements
Be acting on your own behalf, or have lawful authority to act on behalf of another party
Provide accurate, current, and truthful information

By accessing the Site or Services, you represent, warrant, and affirm that you meet all eligibility requirements and that any contact information you provide (including telephone numbers and email addresses) belongs to you or that you are the authorized subscriber or customary user.

Rivvia does not knowingly solicit or engage with minors and does not knowingly collect personal information from individuals under the age of 18. If Rivvia becomes aware that information has been submitted by or on behalf of a minor, such information may be deleted without notice.

Rivvia reserves the right, in its sole discretion, to restrict, suspend, or terminate access to the Site or Services if eligibility requirements are not met or if information provided is inaccurate or misleading.

3. Nature, Scope & Limitations of Services

Rivvia Sales, LLC provides a suite of business support services designed to facilitate the recruitment, orientation, training, onboarding, coordination, and operational support of independent contractor sales representatives participating in third-party sales programs, including fiber, telecommunications, internet, and related offerings.

Rivvia’s services may include, without limitation:

3.1 Recruiting & Candidate Engagement

Identification, recruitment, and screening of prospective independent contractor sales representatives
Collection and processing of applications, inquiries, and background information
Communication of general opportunity information, expectations, and requirements
Coordination of next steps with third-party providers or brand partners

Recruitment activities are informational in nature and do not constitute offers of employment, guarantees of acceptance, or promises of placement.

3.2 Orientation, Training & Onboarding Resources

Orientation programs describing sales processes, compliance expectations, and operational guidelines
Training materials, videos, documentation, scripts, and best-practice resources
Onboarding support related to system access, account setup, and workflow familiarization
Compliance guidance related to sales conduct, consumer protection, and communications

Training and orientation materials are provided solely for educational and operational support purposes and do not constitute certification, licensing, or assurances of performance or success.

3.3 Placement Coordination & Program Access

Coordination of access to sales programs offered by third-party service providers or brand partners
Assignment or availability of sales opportunities based on provider approval, geographic deployment, and market readiness
Communication regarding “live” or serviceable areas identified by third-party providers

Rivvia does not control third-party approval decisions, service availability, installation timelines, customer eligibility, or program continuation.

3.4 Sales Management & Operational Support

Provision of tools, dashboards, applications, or platforms to support sales activity tracking, attribution, and reporting
Operational communications regarding schedules, updates, requirements, or program changes
Support resources for questions related to processes, systems, or compliance

Any sales management or coordination services provided by Rivvia are administrative and operational in nature only and do not constitute supervision, control, or direction of the manner or means by which independent contractors conduct their sales activities.

3.5 Technology, Systems & Communication Tools

Rivvia may utilize or make available various tools and systems, including:

Recruiting portals and onboarding platforms
Sales tracking or attribution tools
Communication platforms (SMS, email, phone, AI-assisted messaging)
Training libraries or digital resources

Access to such tools is provided to facilitate participation and coordination and may be modified, limited, or withdrawn at Rivvia’s discretion.

3.6 No Guarantees; Performance-Based Nature

All services and materials provided by Rivvia are informational and operational only and do not constitute:

Offers of employment
Guarantees of engagement, placement, or continuation
Assurances of income, commissions, or sales volume
Promises of territory exclusivity or lead availability

Rivvia expressly does not guarantee, represent, or warrant:

Employment or contractor acceptance
Placement, assignments, or geographic territories
Availability of leads, customers, or serviceable addresses
Sales volume, commissions, income, or earnings of any kind

All opportunities are performance-based and depend on numerous factors outside Rivvia’s control, including but not limited to:

Third-party provider approval, rules, and service availability
Market conditions, geographic deployment, and infrastructure readiness
Individual effort, skill, availability, compliance, and professionalism
Consumer demand, conversion rates, and competitive conditions

Any references to earnings, averages, examples, or performance scenarios are illustrative only, are not guarantees, and do not predict future results.

3.7 No Employment, Agency, or Fiduciary Relationship

Nothing in the Site, Services, or materials provided by Rivvia:

Creates an employment relationship
Establishes an agency, partnership, joint venture, or fiduciary duty
Obligates Rivvia to provide work, leads, income, or ongoing opportunities

Independent contractors remain solely responsible for how they conduct their sales activities, subject only to applicable law and the requirements of third-party providers.

4. Independent Contractor Relationship; No Employment, Agency, or Control

Unless expressly set forth in a separate, written independent contractor agreement executed by both parties, all individuals engaged through Rivvia Sales, LLC are independent contractors, not employees.

4.1 Independent Contractor Status

By accessing Rivvia’s recruiting, onboarding, training, placement coordination, sales management tools, or Services, you acknowledge and agree that:

You are acting as an independent contractor (1099)
No employment relationship is created
You are not an employee, agent, partner, joint venturer, franchisee, or fiduciary of Rivvia
You are not entitled to wages, salary, overtime, benefits, insurance, workers’ compensation, unemployment insurance, or employee protections

Nothing in Rivvia’s materials, communications, tools, or processes shall be interpreted as creating an employer-employee relationship.

4.2 No Control Over Manner or Means of Work

Rivvia does not control, direct, or supervise the manner, means, timing, location, or methods by which independent contractors conduct sales activities, including door-to-door activity.

Independent contractors retain sole discretion over, without limitation:

When and where they work
How they approach potential customers
Whether, how often, and how long they engage in sales activity
Whether to accept or decline participation in any opportunity

Any guidance, training, scripts, tools, or best-practice materials provided by Rivvia are optional, informational, and non-mandatory, and are intended solely to support compliance and operational coordination—not to impose control.

4.3 Orientation, Training & Tools Do Not Create Employment

Rivvia may provide orientation sessions, training resources, onboarding materials, scripts, dashboards, mobile applications, or other tools to support independent contractor participation.

You expressly acknowledge that:

Training and orientation are educational and informational only
Use of Rivvia tools is not mandatory employment supervision
Tools are provided to facilitate coordination and compliance, not control
Access to tools does not create an employment or agency relationship

Independent contractors may choose how, whether, and to what extent they use such materials, subject only to applicable law and third-party provider requirements.

4.4 No Authority to Bind Rivvia or Third Parties

Independent contractors:

Have no authority to bind Rivvia or any third-party provider
May not represent themselves as employees or agents of Rivvia
May not make promises, guarantees, pricing representations, or contractual commitments on behalf of Rivvia or brand partners

Any unauthorized representations or commitments are made solely by the contractor, outside the scope of Rivvia’s authorization.

4.5 Taxes, Expenses & Legal Compliance

Independent contractors are solely responsible for:

All federal, state, and local taxes
Business licenses, permits, and registrations
Insurance, bonding, and certifications
Business expenses, including travel, equipment, devices, and marketing
Compliance with all applicable laws, including labor, consumer protection, and communications laws

Rivvia does not withhold taxes, provide expense reimbursement, or assume responsibility for contractor compliance failures.

4.6 Placement Coordination Is Not Employment or Assignment

Rivvia may coordinate access to third-party sales programs or identify “live” service areas based on information provided by brand partners.

Such coordination:

Does not guarantee placement, territory, leads, or assignments
Does not obligate Rivvia to provide work or opportunities
Is subject to third-party approval, availability, and market conditions

Rivvia does not control customer eligibility, installation approval, billing, or service outcomes.

4.7 No Exclusivity; Right to Engage in Other Activities

Unless otherwise agreed in writing:

Independent contractors are not exclusive to Rivvia
Contractors may engage in other business activities, including competing opportunities
Rivvia does not restrict contractors’ ability to operate independent businesses

4.8 Compliance Responsibility & Unauthorized Conduct

Independent contractors are independently responsible for complying with all applicable laws, including TCPA, consumer protection, and solicitation laws.

Any violation of law or policy by an independent contractor—including unauthorized mass texting, calling, misrepresentation, or non-compliant conduct—is deemed:

Outside the scope of Rivvia’s authorization
Not directed, controlled, or ratified by Rivvia

Rivvia expressly disclaims liability for unauthorized contractor conduct.

4.9 No Fiduciary Duties

Nothing in the Site or Services creates fiduciary duties, implied obligations, or duties of loyalty between Rivvia and any independent contractor.

5. Communications Consent (TCPA / FCC / A2P 10DLC)

By voluntarily submitting your telephone number, email address, or other contact information through the Site, through a Rivvia application, via a referral, during a door-to-door interaction, or through any other authorized Rivvia channel, you expressly consent to receive communications from Rivvia Sales, LLC, which may include, without limitation:

SMS and MMS text messages
Telephone calls, including calls made using automated technology or prerecorded or artificial voice messages, where permitted by law
Emails and other electronic communications
AI-assisted or automated informational responses, scheduling notices, confirmations, and operational messages

Communications may be sent for recruiting, onboarding, training, operational, compliance, scheduling, support, or informational purposes.

5.1 Consent Scope & Disclosure

You acknowledge and agree that:

Message frequency may vary based on interaction and participation
Message and data rates may apply according to your carrier plan
Consent is not a condition of purchase, application, employment, contracting, or participation
Providing contact information constitutes prior express consent, and where applicable, prior express written consent, consistent with TCPA and FCC requirements

Consent applies only to communications sent by or on behalf of Rivvia through approved systems and does not authorize communications outside the scope of applicable law.

5.2 No Implied or Forced Consent

Rivvia does not rely on implied consent, inferred consent, proximity-based assumptions, or silence as consent.

Submission of contact information is voluntary, and individuals may choose not to provide such information without penalty, except where required to complete a requested interaction.

5.3 SMS Opt-Out & Revocation of Consent

You may revoke consent or opt out of SMS communications at any time by reasonable means, including:

Replying STOP to any SMS message
Replying HELP for assistance
Contacting Rivvia at support@rivviasales.com

Opt-out requests are processed promptly, without charge, and enforced across Rivvia-approved systems in accordance with applicable law.

5.4 Effect of Opt-Out

Upon opt-out or revocation:

Prohibited SMS communications will cease
Your number will be added to appropriate suppression lists
Consent will not be reinstated absent new, valid affirmative consent

Opting out of SMS does not affect your ability to receive non-SMS communications where legally permitted or to access the Site or Services.

5.5 Independent Contractors & Communications Boundaries

Independent contractors affiliated with Rivvia:

Are not authorized to send communications outside Rivvia-approved systems
Are not authorized to use personal devices, numbers, or messaging accounts for outreach
Are not authorized to ignore, override, or dispute opt-out requests

Any communications sent by an independent contractor outside approved systems or in violation of Rivvia policies are deemed unauthorized and outside the scope of Rivvia’s consent and authorization.

5.6 AI-Assisted & Automated Communications

Rivvia may use automated systems or AI-assisted tools to support communications, including message delivery, routing, confirmations, and standardized informational responses.

Such systems:

Operate under defined rules and controls
Do not override consent, opt-out, or suppression mechanisms
Do not make legal, hiring, compensation, or eligibility determinations

AI-assisted communications are treated as communication tools only, not decision-makers.

5.7 Policy Incorporation & Supremacy

This Section is governed by and incorporates by reference Rivvia’s:

SMS/Text Messaging Policy
TCPA Compliance Policy
Privacy Policy

In the event of any inconsistency, the more restrictive requirement shall apply.

6. Acceptable Use; Prohibited Conduct

Access to and use of the Site, Services, applications, tools, systems, and communications provided by Rivvia Sales, LLC is permitted solely for lawful, authorized, and compliant purposes. You agree to use the Site and Services in a manner consistent with these Terms, all incorporated policies, and applicable law.

6.1 General Use Obligations

You agree that you will:

Provide accurate, current, and truthful information when submitting applications, forms, or inquiries
Use the Site and Services only for their intended business purposes
Comply with all applicable federal, state, and local laws, including consumer protection, communications, and solicitation laws
Follow all published Rivvia policies, including the Privacy Policy, SMS Policy, and TCPA Policy

6.2 Prohibited Misrepresentation & Apparent Authority

You may not, directly or indirectly:

Represent yourself as an employee, agent, partner, or authorized spokesperson of Rivvia or any third-party brand
Make promises, guarantees, pricing claims, service commitments, or representations not expressly authorized
Hold yourself out as having authority to bind Rivvia or any brand partner
Misstate the nature of Rivvia’s role, services, or relationship to third-party providers

Any such conduct is unauthorized and outside the scope of Rivvia’s consent or authorization.

6.3 Communications & TCPA-Related Prohibitions

You may not:

Send calls, texts, emails, or messages without valid consent
Engage in mass texting, auto-dialing, or bulk outreach outside Rivvia-approved systems
Use personal phone numbers, devices, email accounts, or messaging apps for Rivvia-related outreach
Ignore, delay, or override STOP, opt-out, or do-not-contact requests
Attempt to bypass carrier filtering, suppression lists, or compliance controls

Any unauthorized communications activity is deemed outside the scope of Rivvia’s authorization.

6.4 Technology, Systems & App Use

You may not:

Access, use, or attempt to access Rivvia systems without authorization
Share login credentials, accounts, or system access with others
Circumvent security features, usage limits, or safeguards
Reverse engineer, scrape, harvest, copy, or extract data from the Site or systems
Introduce malware, scripts, bots, or automated processes not expressly approved

Rivvia reserves the right to monitor usage for security and compliance purposes only.

6.5 Data, Privacy & Lead Restrictions

You may not:

Copy, store, sell, transfer, or reuse leads, customer information, or contact data
Use Rivvia data for purposes outside approved sales activities
Combine Rivvia data with external lists or databases
Retain personal data beyond authorized use or after termination of access

All data access is limited, revocable, and purpose-specific.

6.6 Door-to-Door & In-Person Conduct

When engaging in door-to-door or in-person activity, you agree to:

Comply with all applicable solicitation, trespass, and local ordinances
Respect posted notices, including “No Soliciting” or similar signage
Conduct yourself professionally and lawfully at all times
Immediately disengage upon request

Rivvia does not authorize aggressive, deceptive, or coercive conduct.

6.7 No Scraping, Competitive Use, or Exploitation

You may not use the Site or Services to:

Compete with Rivvia
Build or train competing systems or models
Extract proprietary workflows, scripts, or methodologies
Analyze the Site for commercial exploitation

6.8 Enforcement, Suspension & Termination

Rivvia reserves the right, in its sole discretion, to:

Restrict, suspend, or terminate access to the Site or Services
Disable accounts, tools, or system access
Remove content or data
Take corrective or remedial action

Such actions may be taken without notice where necessary to protect Rivvia, third parties, or compliance obligations.

6.9 No Waiver; Unauthorized Conduct

Any conduct in violation of this Section is deemed unauthorized and outside the scope of Rivvia’s permission, consent, or control.

Failure by Rivvia to enforce any provision does not constitute a waiver of its rights.

7. AI-Assisted Systems, Automation & Technology Use

Rivvia Sales, LLC may use, deploy, or make available various technology tools, including automated systems, software platforms, and AI-assisted tools, to support recruiting, onboarding, training, communications, scheduling, reporting, compliance, and operational coordination (collectively, “Automated Systems”).

7.1 Purpose & Permitted Use of Automated Systems

Automated Systems are used solely to support administrative, informational, operational, and compliance-related functions, which may include:

Message delivery and routing
Scheduling confirmations and reminders
Inquiry intake and response handling
Standardized informational messaging
Training access and workflow coordination
Sales activity tracking and reporting

Automated Systems are intended to facilitate efficiency and consistency, not to replace human judgment or discretion.

7.2 No Independent Decision-Making

You acknowledge and agree that:

Automated Systems do not make independent decisions regarding hiring, placement, compensation, eligibility, discipline, or termination
Automated Systems do not evaluate individual performance, suitability, or qualifications
Automated Systems do not form contracts, make promises, or bind Rivvia or third parties

All decisions of legal or contractual significance are made by humans or governed by separate written agreements.

7.3 AI as a Communication Tool Only

AI-assisted tools used by Rivvia:

Operate under predefined rules, configurations, and constraints
Are subject to human design, oversight, and control
Do not override consent, opt-out, suppression, or do-not-contact controls
Are used for informational, operational, compliance, and support purposes only

AI tools are treated strictly as communication and workflow aids, not as autonomous agents or decision-makers.

7.4 Communications Compliance & Consent Safeguards

All Automated Systems are designed to operate in alignment with Rivvia’s:

SMS/Text Messaging Policy
TCPA Compliance Policy
Privacy Policy

Automated Systems are configured to respect consent requirements, opt-out requests, suppression lists, and carrier rules. Use of automation does not expand the scope of consent or authorize communications otherwise prohibited by law.

7.5 Independent Contractors & Technology Boundaries

Independent contractors:

Are granted limited, revocable access to certain tools or applications solely to facilitate participation
Are not authorized to modify, bypass, or misuse Automated Systems
Are not authorized to deploy their own automation, dialing, texting, or AI tools in connection with Rivvia opportunities

Any use of automation outside Rivvia-approved systems is deemed unauthorized and outside the scope of Rivvia’s consent and authorization.

7.6 Data Integrity, Accuracy & Limitations

You acknowledge that:

Automated outputs may rely on user-provided or third-party information
Data may be incomplete, delayed, or subject to change
Rivvia does not guarantee accuracy, completeness, or real-time updates

Users are responsible for independently verifying information before relying on it.

7.7 No Employment, Agency, or Control Inference

Use of Automated Systems does not:

Create an employment relationship
Establish supervision, control, or direction over independent contractors
Limit independent contractor discretion or business independence

Provision of tools does not imply control over the manner or means of work.

7.8 Monitoring, Modification & Suspension

Rivvia reserves the right to:

Modify, update, restrict, or discontinue Automated Systems
Monitor system usage for security, integrity, and compliance purposes only
Suspend or revoke access where misuse, abuse, or compliance risk is identified

Such actions may be taken without notice where necessary to protect Rivvia or third parties.

7.9 No Reliance; No Warranty

You agree not to rely exclusively on Automated Systems for decisions of legal, financial, or professional significance.

Automated Systems are provided “as is” and “as available”, without warranties of any kind.

7.10 Reservation of Rights & Defenses

Nothing in this Section:

Expands Rivvia’s liability for automated or AI-assisted communications
Waives Rivvia’s defenses under the TCPA, FCC rules, or applicable law
Creates obligations beyond those expressly stated

All rights, remedies, and defenses are expressly reserved.

8. Earnings, Performance & Opportunity Disclaimers

Rivvia Sales, LLC provides recruiting, orientation, training resources, and operational support related to independent contractor sales opportunities. No statements, materials, examples, or communications—whether written, verbal, digital, AI-assisted, or otherwise—shall be construed as guarantees of earnings, income, commissions, sales volume, or success.

8.1 No Earnings Guarantees

Rivvia does not guarantee, represent, or warrant:

Income, commissions, bonuses, or compensation of any kind
Sales volume, close rates, or customer conversion
Assignment of territories, routes, or serviceable addresses
Lead availability, exclusivity, or quality
Continuation of any opportunity or program

Any opportunity made available through Rivvia is performance-based and subject to multiple factors outside Rivvia’s control.

8.2 Illustrative Examples Only

Any references to potential earnings, averages, ranges, examples, scenarios, testimonials, or historical performance—whether provided on the Site, in training materials, presentations, conversations, or communications—are:

Illustrative only
Provided for contextual or educational purposes
Not promises, projections, or guarantees
Not representative of typical or expected results

Past performance does not predict future outcomes.

8.3 Factors Affecting Results

Individual results may vary widely and depend on numerous factors, including but not limited to:

Individual effort, skill, availability, professionalism, and compliance
Market conditions, competition, and consumer demand
Geographic deployment and infrastructure readiness
Third-party provider approval, rules, and service availability
Installation timelines, customer eligibility, and cancellations
Regulatory, carrier, or program changes

Rivvia does not control these factors and assumes no responsibility for outcomes.

8.4 No Employment or Wage Claims

Participation in Rivvia-facilitated opportunities:

Does not constitute employment
Does not entitle individuals to wages, salaries, minimum earnings, overtime, benefits, or reimbursement
Does not create expectations of regular work, hours, or pay

Independent contractors are compensated, if at all, solely in accordance with separate agreements with third-party providers or programs, subject to their terms and approval.

8.5 No Reliance; Independent Judgment Required

You acknowledge and agree that:

You have not relied on any statements regarding guaranteed income or success
You are responsible for conducting your own due diligence
You accept the risks inherent in performance-based independent contracting

Rivvia makes no assurances regarding financial outcomes.

8.6 Prohibited Earnings Representations by Contractors

Independent contractors are not authorized to:

Represent earnings as guaranteed, typical, or expected
Make promises or assurances regarding income or results
Use Rivvia’s name to promote specific earnings claims

Any such representations are unauthorized, outside the scope of Rivvia’s consent, and may result in corrective action.

8.7 Reservation of Rights & Defenses

Nothing in this Section shall be construed as:

A waiver of Rivvia’s legal defenses
An admission regarding earnings potential
Evidence of employment, agency, or control

All rights, remedies, and defenses are expressly reserved.

9. Third-Party Providers, Brand Partners & Business Relationships

Rivvia Sales, LLC operates as a sales recruiting, training, coordination, and operational support entity. Rivvia is not a service provider, merchant of record, or contracting party for the underlying products or services sold by independent contractors through third-party programs.

9.1 Third-Party Providers & Brand Partners

Rivvia may coordinate with, reference, or facilitate access to sales programs offered by third-party providers, including fiber, telecommunications, internet, and related service brands (“Brand Partners”).

Brand Partners:

Own and control the products and services offered
Determine service availability, pricing, promotions, eligibility, and installation
Contract directly with customers for service delivery and billing
Are solely responsible for fulfillment, installation, support, and service quality

Rivvia does not sell, install, bill for, or provide the underlying services.

9.2 Line-of-Sight Business Relationship

Rivvia’s role is limited to maintaining a business-to-business relationship with Brand Partners for the purposes of:

Recruiting and onboarding independent contractor sales representatives
Providing training and operational resources
Coordinating access to sales programs and “live” or serviceable areas identified by Brand Partners
Facilitating sales attribution and reporting

Customers who purchase services enter into a separate contractual relationship directly with the Brand Partner, not with Rivvia.

9.3 No Agency, Authority, or Merchant-of-Record Status

Rivvia:

Is not an agent, representative, or authorized signatory of any Brand Partner
Is not the merchant of record for any sale
Has no authority to set prices, approve customers, guarantee installation, or modify Brand Partner terms

Independent contractors similarly lack authority to bind Rivvia or any Brand Partner.

9.4 Service Availability & Geographic Deployment

Information regarding serviceable addresses, “live” fiber areas, or deployment timelines is provided by Brand Partners and may change without notice.

Rivvia:

Does not guarantee service availability or installation
Does not control infrastructure deployment or construction schedules
Is not responsible for delays, cancellations, or denials of service

9.5 Payments, Billing & Customer Relationships

All payments, billing arrangements, refunds, credits, and service disputes are handled directly between the customer and the Brand Partner.

Rivvia:

Does not collect customer payments
Does not process refunds or credits
Does not manage customer service accounts

Any customer disputes must be directed to the applicable Brand Partner.

9.6 Referrals, Leads & Attribution

Leads may originate from multiple sources, including:

Independent contractor door-to-door activity
Neighbor or community referrals
Brand Partner data identifying serviceable areas

A lead, referral, or introduction does not guarantee acceptance, approval, installation, or compensation.

Attribution decisions are governed by Brand Partner rules and reporting systems, not by Rivvia.

9.7 No Warranty or Endorsement of Third Parties

References to Brand Partners or third-party providers do not constitute endorsements, warranties, or guarantees of:

Service quality or performance
Pricing, promotions, or terms
Customer satisfaction or outcomes

Use of third-party services is at the customer’s sole discretion and risk.

9.8 Limitation of Responsibility

Rivvia is not responsible or liable for:

Acts or omissions of Brand Partners
Service interruptions, outages, or failures
Installation delays or denials
Customer billing disputes
Regulatory or compliance failures of third parties

9.9 Reservation of Rights & Defenses

Nothing in this Section shall be construed as:

Creating an agency, employment, or joint-venture relationship
Expanding Rivvia’s liability beyond its limited role
Waiving Rivvia’s legal rights or defenses

All rights, remedies, and defenses are expressly reserved.

10. Intellectual Property, Confidentiality & Data Rights

All content, systems, materials, data, and intellectual property made available through the Site or Services are owned by or licensed to Rivvia Sales, LLC and are protected by applicable intellectual property, trade secret, and confidentiality laws.

10.1 Rivvia Intellectual Property

All rights, title, and interest in and to the following (collectively, “Rivvia IP”) are and shall remain the exclusive property of Rivvia or its licensors:

Website content, text, graphics, logos, branding, and design
Recruiting materials, onboarding documents, training content, scripts, and workflows
Sales methodologies, processes, and operational playbooks
Software, applications, dashboards, portals, and systems
Databases, lead information, attribution logic, and reporting outputs
AI-assisted tools, prompts, configurations, and workflows
Any derivatives, modifications, or enhancements thereof

Nothing in these Terms grants you ownership of Rivvia IP.

10.2 Limited, Revocable License

Subject to compliance with these Terms, Rivvia grants you a limited, non-exclusive, non-transferable, revocable license to access and use Rivvia IP solely for authorized participation in Rivvia-facilitated programs.

This license:

Does not permit copying, redistribution, or resale
Terminates automatically upon suspension or termination of access
May be revoked at any time, with or without cause

10.3 Confidential Information

You acknowledge that, through your interaction with Rivvia, you may receive access to confidential or proprietary information, including but not limited to:

Lead data, customer information, and contact details
Brand Partner deployment data and “live area” information
Sales performance data, attribution reports, and analytics
Training materials, scripts, and internal documentation
System functionality, configurations, and security practices

Such information (“Confidential Information”) is provided solely for authorized use and must be kept strictly confidential.

10.4 Restrictions on Use & Disclosure

You may not, directly or indirectly:

Copy, store, download, sell, transfer, share, or disclose Confidential Information
Use Rivvia data or materials for non-authorized or competitive purposes
Combine Rivvia data with external lists or databases
Retain data after termination of access
Allow third parties to access Rivvia systems or materials

All Confidential Information must be returned or destroyed upon request or termination.

10.5 Independent Contractor & Post-Termination Obligations

Independent contractors acknowledge that:

Access to Rivvia IP and Confidential Information is temporary and conditional
Obligations under this Section survive termination of access or relationship
Unauthorized post-termination use constitutes misappropriation

Rivvia reserves the right to pursue injunctive relief and damages for violations.

10.6 No License to Brand Partner IP

Rivvia does not grant any license to intellectual property owned by Brand Partners or third parties. Use of third-party trademarks, logos, or materials is subject to separate authorization and restrictions.

10.7 AI & Data Usage Restrictions

You may not:

Use Rivvia content, data, or systems to train external AI or machine-learning models
Extract prompts, workflows, or configurations for reuse
Input Confidential Information into non-approved AI tools

Any such use is strictly prohibited.

10.8 Monitoring & Enforcement

Rivvia reserves the right to monitor access and usage for security, integrity, and compliance purposes only and to take immediate action to protect its IP and data.

10.9 Reservation of Rights

All rights not expressly granted are reserved by Rivvia. Nothing in this Section:

Transfers ownership
Creates implied licenses
Waives Rivvia’s legal remedies

11. Disclaimer of Warranties

The Site and services are provided “as is” and “as available.”
Rivvia makes no warranties, express or implied, including:

Merchantability
Fitness for a particular purpose
Availability, accuracy, or error-free operation

12. Limitation of Liability

To the maximum extent permitted by law, Rivvia Sales, LLC shall not be liable for:

Indirect, incidental, special, or consequential damages
Lost profits, data, or opportunities
Reliance on Site content or communications

Total liability, if any, shall not exceed $100 USD.

13. Indemnification

You agree to indemnify and hold harmless Rivvia Sales, LLC from any claims, losses, damages, liabilities, or expenses arising from:

Your use of the Site
Your violation of these Terms
Your communications or representations to third parties

14. Privacy & Data Use

Your use of the Site is also governed by the Privacy Policy, SMS Policy, and TCPA Policy, which are incorporated by reference and form part of these Terms.

15. Non-Discrimination

Rivvia Sales, LLC is an equal opportunity organization and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other protected status under applicable law.

16. Modifications

Rivvia may update these Terms at any time. Updates will be posted on the Site with a revised effective date. Continued use constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.

18. Contact

Questions regarding these Terms may be directed to:
support@rivviasales.com