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10DLC MESSAGING TRANSPARENCY & COMPLIANCE

Rivvia Sales, LLC

Effective Date: January 1, 2025
Last Updated: December 21, 2025

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OVERVIEW

Rivvia Sales, LLC (“Rivvia,” “we,” “us,” or “our”) uses Application-to-Person (A2P) SMS messaging via registered 10-Digit Long Code (10DLC) phone numbers to communicate with applicants, independent contractors, sales representatives, partners, and business contacts.

This page provides transparent information regarding Rivvia’s messaging infrastructure, campaign registration, consent framework, carrier compliance obligations, technical operations, and consumer protections, and is intended to satisfy disclosure expectations of wireless carriers, regulators, and end users.

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WHAT IS 10DLC?

10DLC (10-Digit Long Code) is the industry-standard framework for business text messaging in the United States. It is required by all major U.S. wireless carriers for Application-to-Person messaging and provides:

  • Verified business identity through The Campaign Registry (TCR)

  • Carrier-approved messaging use cases

  • Improved deliverability over unregistered long codes

  • Enhanced consumer protection and spam prevention

  • Accountability through consent, opt-out, and audit requirements

All U.S. wireless carriers (including AT&T, T-Mobile, and Verizon) require businesses to register their brand and campaigns before sending A2P SMS messages.

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THE CAMPAIGN REGISTRY (TCR)

Rivvia Sales is registered with The Campaign Registry (TCR), the central industry database that manages brand and campaign registration for A2P 10DLC messaging.

Brand Registration Information

  • Legal Entity Name: Rivvia Sales, LLC

  • Business Type: Private, For-Profit Corporation

  • Industry: Telecommunications / Professional Services

  • Employer Identification Number (EIN): 39-3805783

  • Vetting Level: Standard Vetting

  • Brand Registration Status: Active and in Good Standing

  • TCR Brand ID: Rivvia Sales

TCR verifies Rivvia’s legal identity, reviews declared messaging use cases, and assigns a trust profile that determines permitted message throughput and filtering sensitivity.

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OUR REGISTERED CAMPAIGNS

Rivvia operates carrier-approved messaging campaigns that are limited to declared and permitted use cases.

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Campaign: Recruiting & Application Updates

  • Use Case: Customer Care / Account Notifications

  • Opt-In Method: Website forms, application checkboxes, keyword-based opt-ins

  • Sample Messages: Application confirmations, interview scheduling, onboarding steps

  • Message Flow:
    Applicant submits contact information → Receives recruiting and application updates → May opt out at any time.

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Campaign: Representative Operations

  • Use Case: Customer Care / Delivery Notifications

  • Opt-In Method: Onboarding acknowledgments and operational consent

  • Sample Messages: Territory notifications, training reminders, compliance alerts

  • Message Flow:
    Representative completes onboarding → Receives operational and support messages → May opt out of non-essential communications

Messages are sent only to individuals who have provided valid consent and are limited to the scope disclosed at the time of opt-in.

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MESSAGING SERVICE PROVIDERS

Rivvia Sales utilizes third-party A2P messaging platforms and carrier aggregators that are fully registered with TCR and integrated with U.S. wireless carrier networks.

These providers act as Common Carrier Agents (CCAs) and support:

  • Message delivery across carrier networks

  • STOP and HELP keyword processing

  • Delivery receipts and error handling

  • Spam filtering and content review

  • Campaign registration maintenance

  • Carrier policy enforcement

Rivvia does not control carrier-level filtering, throttling, or delivery delays.

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PHONE NUMBERS & ROUTING

Rivvia messages originate from registered 10DLC phone numbers, which are:

  • Standard U.S. 10-digit numbers

  • Registered to Rivvia’s approved TCR campaigns

  • Dedicated exclusively to Rivvia business use

  • Not shared across unrelated entities

These numbers are not:

  • Personal mobile numbers of employees or contractors

  • Toll-free numbers (800, 888, etc.)

  • Short codes or shared codes

Local area codes may be displayed for familiarity and recognition but do not imply physical presence.

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CONSENT & OPT-IN VERIFICATION

Rivvia collects and documents consent through lawful, verifiable methods, including:

Web & Application Forms

  • Separate SMS consent disclosures

  • Unchecked opt-in checkboxes

  • Clear identification of sender and message purpose

Keyword Opt-In

  • Texting JOIN, START, or campaign-specific keywords

  • Automated confirmation messages

  • Immediate program disclosures

Verbal Consent (Where Permitted)

  • Documented consent language

  • Timestamped records

  • Follow-up confirmation messages

Consent records may include:

  • Mobile number

  • Date and time of opt-in

  • Method and source of consent

  • IP address (for digital forms)

  • Campaign association

Consent is not a condition of purchase, application, or participation.

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OPT-OUT & DATA MANAGEMENT

Immediate Opt-Out

Reply STOP to any message to unsubscribe from that campaign. One final confirmation message may be sent.

Global Opt-Out

Contact support to request removal from all Rivvia messaging programs.

Data Retention

  • Consent records: Retained a minimum of four years

  • Opt-out records: Retained indefinitely

  • Message logs: Retained for compliance, auditing, and dispute resolution

Mobile numbers and opt-in data are never sold, rented, or shared for unrelated marketing.

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CARRIER FILTERING & DELIVERY

Wireless carriers actively monitor A2P traffic. Messages may be filtered or blocked due to:

  • Spam complaint thresholds

  • Suspicious content or URLs

  • Excessive volume or frequency

  • Violations of carrier Acceptable Use Policies

Rivvia mitigates risk by:

  • Messaging only consented recipients

  • Using professional, purpose-limited content

  • Including opt-out instructions

  • Monitoring delivery and complaint metrics

Delivery times are not guaranteed due to carrier network conditions beyond Rivvia’s control.

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COMPLIANCE MONITORING & AUDITING

Rivvia maintains a multi-layer compliance framework:

Real-Time Monitoring

  • Delivery and failure rates

  • Opt-out and complaint rates

  • Carrier feedback

Periodic Reviews

  • Campaign-to-registration alignment

  • Consent documentation completeness

  • Vendor and platform compliance

 

Enforcement

Unauthorized messaging, misuse of numbers, or violations of consent standards may result in immediate suspension, campaign shutdown, or reporting to carriers or regulators.

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PROHIBITED USES

Strictly prohibited activities include:

  • Messaging without valid consent

  • Ignoring opt-out or DNC requests

  • Using unregistered numbers

  • Attempting to evade carrier filtering

  • Purchasing or using non-consented lead lists

  • Allowing unauthorized individuals to send messages

Violations may result in carrier enforcement, number deactivation, fines, or legal action.

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INDEPENDENT CONTRACTOR LIMITATION

Independent contractors and representatives may use SMS only through Rivvia-approved systems and registered campaigns. Rivvia is not responsible for unauthorized messaging conducted outside approved platforms or in violation of policy.

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CONTACT & SUPPORT

Rivvia Sales – Messaging & Compliance Support
Email: support@rivviasales.com
Phone: 888.440.6706
Website: https://www.rivviasales.com

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REGULATORY REFERENCES

This messaging program operates under:

  • Telephone Consumer Protection Act (47 U.S.C. § 227)

  • FCC TCPA Rules (47 CFR § 64.1200)

  • CTIA Messaging Principles

  • The Campaign Registry Standards

  • Applicable state telemarketing and consumer protection laws

 

POLICY UPDATES

This disclosure is reviewed and updated:

  • Upon carrier or TCR rule changes

  • Following platform migrations

  • At least annually

Material changes will be posted with an updated effective date.

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