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Support Policy

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Rivvia Sales Support Policy

Effective Date: January 1, 2025
Last Updated: December 21, 2025

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1. Purpose of This Policy

This Support Policy outlines how Rivvia Sales provides assistance to applicants, independent contractors, sales representatives, and partners. It defines the scope of available support, response expectations, and limitations to ensure consistent, fair, and efficient operations.

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2. Scope of Support

Rivvia Sales provides support related to:

  • Recruiting and application questions

  • Onboarding and orientation guidance

  • Training materials and compliance resources

  • Territory and assignment clarification

  • Commission structure explanations

  • Technical or system access issues

  • Policy and procedural questions

Support is informational and operational in nature and does not constitute legal, tax, financial, or employment advice.

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3. Who Is Eligible for Support

Support is available to:

  • Active applicants

  • Approved independent contractors

  • Authorized sales representatives

  • Approved partners

Individuals who are not affiliated with Rivvia Sales may receive limited informational responses at Rivvia Sales’ discretion.

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4. Support Channels

Rivvia Sales may provide support through one or more of the following channels:

  • Email support

  • Website contact forms

  • SMS or messaging systems (where consent exists)

  • Knowledge bases or documentation

  • Designated support portals

Rivvia Sales does not guarantee support through any specific channel at all times.

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5. Support Hours & Response Expectations

Support is provided during standard business hours, excluding holidays.

Response times may vary based on:

  • Volume of requests

  • Nature and complexity of the issue

  • Applicant or contractor status

Rivvia Sales does not guarantee immediate responses and does not provide emergency support.

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6. What Support Does Not Include

Rivvia Sales support does not include:

  • Guaranteed sales assistance or closing support

  • Earnings guarantees or financial predictions

  • Legal, tax, or accounting advice

  • Personal device or network troubleshooting

  • Field supervision or employment-style management

Independent contractors remain responsible for their own business operations and decisions.

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7. Independent Contractor Disclaimer

Support provided by Rivvia Sales does not create:

  • An employment relationship

  • Control over work hours or methods

  • Guaranteed income or sales outcomes

All representatives operate as independent contractors and retain control over how they perform their work, subject to compliance with laws, partner rules, and Rivvia Sales policies.

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8. Professional Conduct Requirement

All individuals requesting support must communicate professionally and respectfully.

Rivvia Sales reserves the right to limit or suspend support access for:

  • Abusive or inappropriate behavior

  • Repeated misuse of support channels

  • Requests that violate policy or law

 

9. Escalation & Issue Resolution

Certain issues may require escalation or internal review. Rivvia Sales will make reasonable efforts to review escalated matters but does not guarantee a specific outcome.

Decisions made by Rivvia Sales regarding compliance, territory assignments, or eligibility are final.

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10. Data & Privacy

Support communications may be logged and retained for:

  • Quality assurance

  • Training

  • Compliance and dispute resolution

All data is handled in accordance with the Privacy Policy and applicable laws.

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11. Modifications to Support

Rivvia Sales reserves the right to:

  • Modify available support services

  • Change support channels or hours

  • Limit or discontinue support offerings

Changes may occur without prior notice.

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12. Policy Updates

This Support Policy may be updated at any time to reflect changes in business operations, technology, or legal requirements. The most current version published on the Rivvia Sales website shall govern.

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